Service

Dear Customers,

We are happy to assist you with any questions or requests.

• please use our contact form (link)
• for returns or inquiries, please email rma@voltmaster.de
• or reach us by phone 08331/990955

In case of a complaint, we absolutely require our completed service form and the corresponding invoice.
Download: Serviceformular (PDF)

Should the delivered goods not meet your expectations, please inform us of the obvious defect
within 14 days of receiving the goods. Returns submitted with a service form can be processed much faster. A detailed description of the defect is very important for prompt processing!

Please ensure that all returned goods are adequately prepaid! Packages sent "collect on delivery" result in disproportionately high costs for the recipient.

In case of technical problems, the item will be replaced free of charge. The warranty excludes damage caused by external factors (dropping, forced opening, etc.).

Please note that we will charge for any service resulting from improper use, inadequate maintenance, commissioning after incorrect settings, negligence, external interference, and normal wear and tear. Troubleshooting of faultless goods will also be charged.